Members can update their payment information during an OPEN request period only.
We are all locked out of making any changes to orders, including payment information, once we close a ticket request period and begin processing. As stated in our Guidelines, we are unable to reprocess orders once they are declined. We understand the disappointment when members have cards lost, stolen or replaced. Unfortunately, it is impossible for us to accept new payment information during the very intensive ticket process.
Once a ticket request has been confirmed and a change occurs in regards to your cc/billing, there is no need to notify us or try to make changes to your payment detail/billing address as all pertinent information was already utilized to attain the confirmation.
We do NOT keep cc information on file. With each presale, you are required to provide new cc information.
- Email Us
- firstname.lastname@example.org email@example.com firstname.lastname@example.org