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email SUBJECT > provide issue detail ^ Event DATE

Last Updated: Jul 13, 2018 04:22PM EDT
To best assist you, please provide us with the EVENT DATE in the subject line, so we can prioritize our FULL inbox! 
  • poor example:  "URGENT"
  • ​fantastic example:  "6.2 ticket shipment"
  • poor example:  "Tickets"
  • ​fantastic example:  "6.2 mbr to mbr ticket trade"
  • ​poor example:  "HELP"
  • ​fantastic example:  "6.2 tickets washed"

The most important detail to provide within the BODY of the email by department:

All Departments:
  • Membership id#
Ticketing Department:
  • Event Date
  • Issue
    • 8.28 Tix MIA dmbf#2221111
Membership Department:
  • Membership id#
Merchandise Department:
  • Order #

Your DMB fan membership ID# can be found in >MY INFO< located at the top, right-hand corner of your Warehouse HOME page.  Although details are important, we do not need a novel.  The faster we can resolve each issue, the better we can serve all of you in a timely manner.  Please share this with your fellow Warehouse friends!   

THANK YOU

Contact Us

  • Email Us
  • whcs@davematthewsband.com whtix@davematthewsband.com warehouse@davematthewsband.com
webmaster@davematthewsband.com
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